Report and Infringement Complaints

Channels for reporting intellectual property infringement and unlawful content, the material we need, and our process and timelines.

Effective date:2026-09-01Version:1.0The Simplified Chinese version of this page prevails

If you believe content on the uxtrade.net website or the "优讯通讯" WeChat Mini Program infringes your lawful rights (intellectual property, reputation, portrait rights, trade secrets, etc.), or if you find unlawful or harmful information, please report or complain to us as described on this page. 内蒙古优讯通讯有限责任公司 will handle it promptly in accordance with the law.

1. What we handle

  • Intellectual property infringement: unauthorised use of your trademark, patent or copyrighted work (text, images, video, software), or confusing imitation.
  • Personality rights: insult, defamation, disclosure of private matters, or use of another person's portrait or name without consent.
  • False or unlawful information: false advertising, unlawful advertising, gambling or fraud content, pornography, violence or politically harmful material.
  • Commercial infringement: misappropriation of trade secrets, malicious comparative disparagement, or publishing information in our name or a third party's name.
  • Security and abuse: intrusion, scanning, bulk scraping or spam submissions targeting this site.

2. Complaint channels

  • Complaint and report email: sales@uxtrade.cn
  • Legal and privacy email: sales@uxtrade.cn
  • Complaint telephone: 0471-3683776
  • Postal address: Hohhot, Inner Mongolia, China
  • Entity name: 内蒙古优讯通讯有限责任公司

Email is preferred because it keeps the material and evidence on record. We suggest a subject such as "Infringement complaint + page concerned", for example "Infringement complaint + product page xxx".

3. Information to provide

So that we can verify matters quickly, please include as much of the following as possible:

  • Complainant identity: name or organisation, valid contact details (telephone and email), and proof of identity such as an ID card or business licence; if an agent acts for you, please attach a power of attorney.
  • Proof of rights: trademark registration certificate, patent certificate, copyright registration or proof of originality, proof of first publication and similar ownership material.
  • Location of the alleged infringement: the exact URL (full link) of the content, a screenshot, and a specific explanation of why you consider it infringing.
  • Requested action: what you would like us to do (correct, attribute the source, disable the link, remove the content, etc.).
  • Statement of truthfulness: please declare that the material you provide is true and lawful and that you accept the corresponding legal responsibility for a false complaint.

4. Process and timelines

  • Acknowledgement: after receiving the material we normally confirm within 3 working days whether we will handle it and tell you the case handler's contact details; if the material is incomplete we will tell you in one message what is missing.
  • Preliminary verification: once accepted, we review the content complained of and, where necessary, ask the other party to explain. We normally give a preliminary conclusion within 15 working days; if the matter is complex and needs more time, we will tell you why and the expected timeframe.
  • Action: if infringement is established we may correct the content, add the source, remove it, disable the link or restrict functions as appropriate, and reply to the complainant with the outcome.
  • Objections: if the other party raises a valid objection with counter-evidence, we will verify again before deciding and inform both sides of the outcome.
  • Urgent cases: if personal safety, ongoing serious illegality or major harm to rights is involved, please mark the email "Urgent" in the subject and we will prioritise it.

5. Notes

  • We handle complaints under the statutory notice-and-action mechanism. Complainants are responsible for the truth of their complaint and bear the corresponding responsibility for losses caused to others by a false complaint.
  • We keep a complainant's identity and material confidential and use them only as necessary to handle the complaint, taking reasonable steps to protect your sensitive information when passing the matter to the other party (unless the law requires otherwise).
  • The channels on this page are for rights protection and reports of unlawful information, not for product enquiries, quotations or after-sales service. For those, please use the Contact page or call 0471-3683776.
  • For suspected crimes or ongoing unlawful acts, please also report to the public security authorities; for consumer rights disputes you may also contact the market supervision authorities or a consumers association.

6. Our commitment

We respect the intellectual property and lawful rights of others and do not facilitate infringement. Where infringement is established we act promptly and, depending on the circumstances, impose restrictions on sources of repeated infringement.

Current version: 1.0; effective date: 2026-09-01. The Simplified Chinese version of this page prevails.

Appendix: Common Legal Terms (applying to all agreements and policies on this site)

This appendix contains the common terms of our Privacy Policy, Cookie Policy, Terms of Service, Disclaimer, Acceptable Use Policy, Intellectual Property and Trademark Notice, Children's Privacy Notice, Data Subject Rights and Account Closure Notice, Report and Infringement Complaints page and Accessibility Statement. It is displayed together with each of those documents.

Appendix 1. Identity and contact details of the controller

  • Personal information handler (data controller): 内蒙古优讯通讯有限责任公司
  • Registered address: Hohhot, Inner Mongolia, China
  • Website: uxtrade.net
  • General business contact: sales@uxtrade.cn; 0471-3683776
  • Dedicated privacy and legal affairs mailbox: sales@uxtrade.cn
  • Reports and infringement complaints: sales@uxtrade.cn; 0471-3683776
  • Website filing (ICP): 蒙ICP备2026005797号-2

For the processing activities described in these documents, we are the "personal information handler" within the meaning of the Personal Information Protection Law of the People's Republic of China and the "controller" within the meaning of Article 4(7) of the General Data Protection Regulation (GDPR).

Our main establishment is in the territory of the People's Republic of China. If applicable foreign law requires us to appoint a local representative (for example under Article 27 GDPR) or a data protection officer, we will make that appointment in accordance with the law and publish it on this page. Until such an appointment is made, you may contact us directly at sales@uxtrade.cn and we will handle your request ourselves.

Appendix 2. Processing activities, categories of data and legal bases

The list below sets out the processing activities we actually carry out, the categories of data involved and the corresponding legal bases (Article 6(1) GDPR).

  • Account registration and sign-in — Data: name, mobile number, email address, password hash, session identifier. Legal basis: necessary for the performance of the service contract you request (Article 6(1)(b)); protecting account and system security is our legitimate interest (Article 6(1)(f)).
  • Quotation and contact forms — Data: name, telephone number, email address, company name, description of requirements. Legal basis: necessary to take steps at your request prior to entering into a contract (Article 6(1)(b)). The form also contains a hidden "honeypot" field that only detects automated spam submissions; genuine visitors never fill it in and it is not your personal data.
  • Quotations, contracts and after-sales reconciliation — Data: customer name, contact telephone, email address, company name, project or requirement description, quotation line items and amounts, share token. Legal basis: performance of a contract (Article 6(1)(b)); after-sales and warranty traceability is our legitimate interest (Article 6(1)(f)).
  • Online repair requests and online enquiries — Data: contact person, telephone number, equipment and fault description, enquiry nickname and message content. Legal basis: performance of a contract or steps taken at your request (Article 6(1)(b)).
  • WeChat Mini Program sign-in, nickname/avatar and mobile number authorisation — Data: sign-in code, openid, the nickname and avatar URL you confirm, mobile number. Legal basis: your consent (Article 6(1)(a)). You may withdraw your consent at any time; withdrawal does not affect the lawfulness of processing carried out on the basis of consent before withdrawal.
  • Sending quotations and contracts by email — Data: recipient email address, subject line, body and attachments. Legal basis: performance of a contract (Article 6(1)(b)).
  • Access logs and security protection — Data: IP address, request path and query parameters, request method, User-Agent, referrer, access time, and coarse IP-derived country, province/city and network operator. Legal basis: safeguarding service and network security and preventing attacks and abuse is our legitimate interest (Article 6(1)(f)); it also falls within the grounds permitted under Article 13 of the Personal Information Protection Law of the People's Republic of China, as further specified by Chinese law.
  • Article popularity statistics (de-identified) — Data: a de-identified identifier consisting of the first 16 characters of a salted hash of the visitor's IP address. Legal basis: measuring content popularity is our legitimate interest (Article 6(1)(f)). The identifier contains no plaintext IP address and is not linked to any account.
  • Content and asset management — Data: articles, product information, cases and illustrations that we write, photograph, generate or use under licence (some illustrations are generated by AI from text prompts). Legal basis: performance of a contract and our freedom to conduct business (Article 6(1)(b) and (f)).
  • Compliance with legal obligations — Data: the minimum scope required by the competent authorities (filing information, material lawfully requested). Legal basis: legal obligation (Article 6(1)(c)).
  • Handling reports and infringement complaints — Data: complainant identity and contact details, evidence of rights, URL of the content complained about. Legal basis: legal obligation and our legitimate interests (Article 6(1)(c) and (f)).

If we later introduce non-essential cookies or marketing communications, we will obtain your consent first and list them here. We do not subject you to automated decision-making that produces legal effects or similarly significantly affects you (for example automated price discrimination or automated refusal of service).

Appendix 3. Processors and third-party recipients

We engage the following third parties on a data-minimisation basis. They process data on our instructions and act as processors within the meaning of Article 28 GDPR. Each "purpose" arises only when the relevant function is actually used; it does not occur on every visit.

  • Qiniu Cloud (object storage and content delivery): processes images, audio/video and text asset files, including avatars and on-site fault photographs that you upload. Purpose: asset storage and accelerated delivery.
  • DeepSeek (api.deepseek.com; text generation and translation): processes text we submit, which may include quotation copy, product information, article drafts and image prompts, together with the project and requirement descriptions, company names and product specifications contained in them. Purpose: text generation, material drafting and multilingual translation.
  • Alibaba Cloud Tongyi Qianwen / DashScope (including Qwen-Image and Tongyi Wanxiang; image generation): processes the text prompts we submit. Purpose: generating illustrations for the website and articles. Prompts are normally produced by a text model from internal material and generally do not contain your contact details.
  • Tencent WeChat (Mini Program sign-in, fast mobile number verification, JS-SDK sharing): processes the sign-in code, openid, the nickname and avatar you authorise, the result of fast mobile number verification and the current page URL required for JS-SDK signatures. Purpose: identity within the Mini Program and sharing capabilities inside WeChat.
  • Tencent WeCom (internal customer-service alerts): processes an event notification when a new online enquiry arrives (it does not contain the full conversation). Purpose: enabling our staff to respond promptly.
  • The SMTP email service provider we configure (email delivery): processes the recipient address, subject line, and the body and attachments of quotations or contracts. Purpose: sending you quotations, contracts and notices.
  • IP geolocation services (ipapi.co, ip-api.com) and a local IP database (ip2region): process the visitor's IP address, or country and region information derived from it. Purpose: identifying the region of origin, selecting the site language and applying security policies.
  • CDN / reverse proxy and server hosting services: host the website, database and backups and process access request logs. Purpose: providing network connectivity, availability and disaster recovery.

Apart from the processors listed above, situations where you have given consent, and situations required by laws or by a lawful request of a judicial or administrative authority, we do not provide your personal information to any third party. We do not sell your personal information and we do not share it for third-party advertising purposes. We have not integrated any third-party advertising or cross-site behavioural tracking SDK.

Appendix 4. Cross-border transfers

  • Your personal information is primarily stored and processed on servers located in the territory of the People's Republic of China; static assets are stored in a domestic object storage service (Qiniu Cloud).
  • If you access or use our services from outside China, your personal information will be transferred to and processed in China. Such transfers are subject to Article 44 et seq. GDPR. We implement contractual and organisational safeguards for those transfers in accordance with applicable law and will put in place the required transfer mechanisms where the law so requires.
  • Where we use service providers outside China to process text or prompts, the relevant text is transferred to those providers' systems. We submit only the text necessary for the processing purpose and seek to avoid submitting sensitive personal information unrelated to our business.
  • Because using our services necessarily involves transferring data to China, please do not submit personal information if the law of your jurisdiction does not permit such a transfer. You may still browse the public content anonymously.

Appendix 5. Retention periods

  • Account information (website membership and WeChat Mini Program): for as long as the account exists; deleted or anonymised after account closure.
  • Enquiries, quotations, contracts and correspondence: for the duration of the service relationship and for 3 years afterwards (needed for after-sales support, warranty, reconciliation and limitation defences).
  • Repair records: 1 year after the warranty period expires.
  • Access logs (including IP address, User-Agent, request path and time): no longer than 6 months, after which they are deleted or aggregated into statistics that no longer contain IP addresses.
  • De-identified identifiers used for article view counting: no longer than 12 months.
  • Report and infringement complaint materials: 1 year after the matter is closed, for review and dispute handling.
  • Records we must keep by law (for example concluded contracts, accounting vouchers, logs that authorities require us to retain): retained for the period prescribed by law, which may be longer than the periods above.

Once a retention period expires we delete or anonymise the data so that it can no longer be linked to you. These periods reflect our current system implementation and business needs and do not exhaust every situation required by law; where a longer retention period applies to a particular item of data, we will explain the specific basis.

Appendix 6. Your rights

To the extent provided by applicable law, you have the following rights in relation to your personal information. The methods of exercise, supporting documents and response times are set out in the Data Subject Rights and Account Closure Notice.

  • Information and access: to learn whether we process your information and to obtain a copy.
  • Rectification: to have inaccurate or incomplete information corrected or completed.
  • Erasure: to have your personal information deleted in the circumstances provided by law.
  • Restriction of processing: in certain circumstances, to require us to store the data without processing it further.
  • Objection: to object to processing we carry out on the basis of legitimate interests.
  • Data portability: to receive the information you provided to us in a structured, commonly used, machine-readable format.
  • Withdrawal of consent: to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
  • Not to be subject to solely automated decision-making.
  • Complaint: you have the right to lodge a complaint with the personal data protection supervisory authority in your country or region (for example a national data protection authority in the EU/EEA, the UK Information Commissioner's Office, or the Cyberspace Administration of China and its local offices). If you contact us first at sales@uxtrade.cn, we will do our best to resolve the matter directly.

Exercising these rights will not lead us to refuse you service or treat you in a discriminatory way. To protect your information, we may verify your identity before acting on a request.

Appendix 7. Security measures

We apply technical and organisational measures appropriate to the risk. The measures listed below are all actually in place on this site; we do not list measures we have not implemented.

  • Encryption in transit: the site is served over HTTPS and sends HSTS (Strict-Transport-Security) together with X-Content-Type-Options, Referrer-Policy, Permissions-Policy and a report-only Content Security Policy (CSP Report-Only).
  • Password protection: account passwords are stored as salted bcrypt hashes; we neither store nor can recover your plaintext password.
  • Role separation: administrator and ordinary member roles are separated, and the admin interface and member interface authenticate independently. Administrative write operations validate the request origin (Origin/Referer) to reduce cross-site request forgery risk.
  • Anti-abuse: sign-in, registration, enquiry and mobile number binding endpoints are rate limited; malicious IP addresses can be blocked.
  • Access logging: IP address, User-Agent, request path and time are recorded for security auditing, troubleshooting and rate limiting.
  • Least privilege: assets are stored in object storage with restricted access paths, and administrative accounts are limited to authorised personnel.

There is no zero-risk solution for transmission over the internet or for storage. We do not promise absolute security in all circumstances. If a personal data security incident occurs, we will take remedial measures promptly in accordance with the law and, where the law requires it, inform you by a notice on this site or through the contact details you provided, describing the nature of the incident, its possible impact, the measures taken and the steps you can take to protect yourself.

Appendix 8. Changes, effective date and version

  • Current version: 1.0; effective date: 2026-09-01.
  • How we notify changes: we update the version number and effective date on this page and publish them here. For material changes — such as an expansion of the scope of collection, a change in the recipients of personal information, a change in cross-border transfer arrangements, or a change in the way you can exercise your rights — we will give advance notice by a prominent notice on the site and, where necessary, ask for your consent again.
  • Previous versions are available on request.

Appendix 9. Governing law and dispute resolution

  • The formation, validity, interpretation and dispute resolution of the agreements and policies on this site are governed by the laws of the mainland of the People's Republic of China.
  • Disputes arising out of these terms should be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent people's court at our domicile (Hohhot, Inner Mongolia Autonomous Region).
  • Note for users outside China: the governing law and jurisdiction provisions above do not exclude rights that you enjoy under mandatory provisions of the law of your country or region and that cannot be excluded by agreement, including your rights as a data subject under the GDPR and your right to lodge a complaint with your local supervisory authority. Where mandatory law in your jurisdiction requires local law to apply, that law applies to the extent it is mandatorily applicable.

Appendix 10. Language versions

Our agreements and policies are available in Simplified Chinese, English, Russian and Mongolian. The Simplified Chinese version prevails. The English, Russian and Mongolian versions are reference translations provided for convenience; in the event of ambiguity, omission or inconsistency between a translation and the Simplified Chinese version, the Simplified Chinese version prevails.

The language-precedence clause is a choice of law matter and takes effect once confirmed by the company; if the company decides on a different arrangement, the wording published on this page as updated will apply.

Appendix 11. Relationship between the documents

Our Privacy Policy, Cookie Policy, Terms of Service, Disclaimer, Acceptable Use Policy, Intellectual Property and Trademark Notice, Children's Privacy Notice, Data Subject Rights and Account Closure Notice, Report and Infringement Complaints page and Accessibility Statement together constitute the entire agreement between you and us regarding your use of the platform. Each document applies to the specific matters it governs. If any document conflicts with this appendix on the identity of the controller, legal bases, processors and third-party disclosures, cross-border transfers, retention periods, data subject rights, security measures, changes and effective date, governing law or language precedence, this appendix prevails; on the specific matters governed by a particular document, that document prevails. If any provision is held invalid or unenforceable, the validity of the remaining provisions is not affected.

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